Cancellation and Refund Policy
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2.Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG:27.11.2014/29188) regarding the sale and delivery of the product they purchased.
3. The shipping charges, which are the product shipping cost, will be paid by the buyers.
4. The delivery date of the products purchased by ordering is determined by MONTE PORSELEN according to the number of products in the order and is notified to the Buyer.
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
5. Since our products are handmade, each product is the same model and glaze color.
shows minor differences. For example, none of our products are perfect geometric forms. The rim circle of glasses and bowls may differ for each product. Glaze colors may consist of different tones and layers according to the form of the product. We consider these as the identity of the product, not the product's flaws. All products go through quality control before shipping, and products with cracks, excessive warping, obvious glaze defects are already sorted and not sent to the Buyer.
6. BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. Invoice must be returned along with the product.
The damage to the products that are broken or damaged in the cargo must be visually documented by the Buyer. Visuals of not only the product but also the packages should be presented as documents. When you deliver the necessary documents to our office, we will reproduce the damaged products of your order and deliver them to you, but we need the damage documents in order to seek our rights from the courier together.
7. Product return is not made as a price. however, we may make product changes in exceptional circumstances. In this case, the Buyer contacts monteporcelain@gmail.com and a solution is created together.
8. If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
9. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PAYMENT AND DELIVERY
10. By Bank Transfer or EFT (Electronic Funds Transfer),
You can do it to any of our bank account (TL).
SEBEN PORCELAIN TARIM GIDA TURİZM TİC. SINGING. Inc.
IBAN : TR96 0001 0001 1097 5568 7450 02
ZIRAAT BANK 110 – 97556874 - 5002 AYVALIK
***With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
SHOPPING MADE WITH UNAUTHORIZED CREDIT CARD USE:
11. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall pay the shipping cost of the product subject to the contract within 3 days to the SELLER. must be returned to the SELLER as